FAQ

Cancellation Policy

We understand that plans can change, and you may need to cancel your reservation. While you can cancel at any time, it is important to communicate directly with a member of our staff to confirm your cancellation. Please note that emails or voicemails alone do not guarantee cancellation.

  • Cancellations made 24 hours or more before your scheduled pickup time are eligible for a 50% refund.

  • Cancellations made less than 24 hours prior to your pickup time are non-refundable.

We appreciate your understanding and cooperation.

Frequently Asked Questions

Q: Do you offer airport pickup?
A: Yes! We provide pickup and drop-off services at major airports, including:

  • Portland International Jetport (PWM)

  • Boston Logan International Airport (BOS)

  • Manchester-Boston Regional Airport (MHT)
    We also service all FBOs and regional airports.

Q: What if my flight is delayed?
A: No worries—we monitor all incoming flights starting two hours before your scheduled arrival. Our drivers are updated in real time and will be there regardless of delays or early arrivals.

Q: What if I just want a quote?
A: You can get an instant quote by clicking the “Reserve Now” button and entering your trip details. Then click “Show Rates” for pricing.
For special requests or non-urgent inquiries, you may also fill out the no-obligation form on our homepage. A team member will get back to you shortly.

Q: How can I pay for my ride?
A:

  • For online reservations, payment is processed securely at checkout.

  • For phone reservations, we accept payments over the phone.

Q: What’s the quickest way to book with PWM Limo?
A: Click the “Reserve Now” button at the top right of any page. You’ll be guided through a 3-step form to complete your reservation.
Need help? Call us anytime at 207-660-8578—our team is available 24/7 to assist you.

Q: Are there any additional charges?
A:

  • Toll road usage is optional and will be added to your final total if used.

  • If your driver parks at a concert or sporting event, you’ll be responsible for the parking fee upon entry.